This Policy describes how we treat personal information we collect on the websites where this policy appears. This includes our mobile websites and apps. This policy does not apply to information we might collect from you offline.
We collect contact information. For example, we collect your name and email address when you register with our services.
We collect information you submit or post. For example, if you post messages or set goals, we will collect the information you provide to us. We also collect information when you contact us. Information you post is available in our app to be seen by others.
We collect demographic information. To provide personalized content through our services, we may collect information like your gender, age or location.
We collect other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. If you are using our app, we might look at how often you use the app and where you downloaded it.
We collect information directly from you. We collect information if you register for an account. We also collect information when you select and update goals or send a message to your coach. We also collect information if you post a comment or make a request.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We collect information about users over time when you use this website. We may have third parties collect personal information this way.
We get information about you from third parties. For example, coaches may enter information about you related to your goals or message history.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
Personal information about our customers is an integral part of our business. We will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide the Services, when we otherwise have your permission, or under the following circumstances:
We use information to respond to your requests or questions. We might use your customer information to respond to your customer feedback.
We use information to improve our products and services. For example, we might use your information to make our websites and products better. We might use your information to customize your experience with us.
We use information for security purposes. We may use information to protect our company, our customers and our website.
We use information to communicate with you. For example, we will communicate with you about your account or our relationship. We may use push notifications on our mobile apps. These may include tips for helping you achieve the goals you selected within the app. They may also include message from a coach or a client.
We use information as otherwise permitted by law or as we may notify you.
We will share information with third parties who perform services on our behalf. For example, we may share information with companies that operate our secure server environments.
We will share information with our business partners. We share information about you with our coaches. We may also share information with clinics that we partner with for diabetes education outreach and classes.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business was sold we may give our customer list as part of that transaction.
We may share information for other reasons we may describe to you.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.
Our Do Not Track Policy: Some websites have "do not track" features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
Options you select are browser and device specific.
You can control tools on your mobile devices. For example, you can turn off the push notifications on your phone.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a "Shine the Light" inquiry.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, please email or write to us. Please mark your inquiries "COPPA Information Request."
Parents, you can also learn more about how to protect children's privacy online at the Federal Trade Commission's consumer website.
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet or mobile apps. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your mobile device, computer and/or browser. This may include password protecting your device or computer, or signing off on browsers when finished accessing your account.
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. In addition, when we collect, maintain, access, use, or disclose your personal information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws.
We keep personal information as long as it is necessary or relevant for our business. We also keep information as otherwise required by law.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection of those in your country.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
222 W Merchandise Mart Plaza, Suite 1230
Chicago, IL 60654, USA