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Patient engagement. Helping people with chronic conditions. Aligning with providers.


Looking for a Quick Fix When Scheduling Your Education Sessions?

I am just getting over some type of bug. I spent all day Sunday in bed, feeling bad that I was wasting the day yet not able to get up and do anything. I lost my appetite for a few days but as soon as I began to feel better, I thought, "What can I eat or drink that will make me feel better quickly? Tea with lemon and honey?

Good vs. Great vs. Exceptional Diabetes Educators

What does it take to deliver a true "patient-centered" diabetes encounter? What are the skills needed to be a good vs. great vs. exceptional diabetes educator? Can empathy, which is needed to be a caring and attentive clinician, be learned? Can you be a knowledgeable and competent diabetes educator with a minimal level of empathy? Are they mutually exclusive?

What’s So Funny? Laughter in a Conversation Map Session

When I was 7 or 8 years old, I would occasionally spend the night at my grandparents' two-flat a few miles from my home. The highlight of the stay was walking down their busy street on the way to the local ice cream stand. As my grandma and I made our way down the block, she taught me that it was very important to look everyone in the eye, say "good morning" or "good afternoon," and give them a BIG smile.

Spotlight on American Indian and Alaska Natives Diabetes Care

Over the past month, I had the opportunity to deliver Conversation Map training sessions to educators in eastern Oklahoma and Flagstaff, Arizona. Not only did I meet a lot of great people, but I also learned more about the American Indian population. In my many years of practice outside of Chicago, I encountered only a handful of American Indian patients.

Guest Blogger – Action Plans

We are saddened to learn that our guest blogger, Bob Boardman, recently passed away. Our hearts and thoughts go out to Bob’s family and friends. His final blog post is below. Hi again. Nice to be back. One of the things I like most about the Conversation Map tools is their flexibility.

Guest Blogger – Interacting with Patients

Hi again! Nice to be back with a few more thoughts on diabetes and interacting with patients. He arrives early and opens the laptop. There's his glucose log, food diary, activity record. His numbers look great, so much better than the last time. He took my suggestions to heart and now he's seen the light!!!

You Don’t Need to be a CDE to Provide Diabetes Self-Management Education

Long before I became a Certified Diabetes Educator (CDE), I was providing Diabetes Self-Management Education (DSME) as a registered dietitian in an ADA Recognized Program. I had lots of education and experience in diabetes, but was not working towards my CDE. I thank a former manager for encouraging me to become certified, which I did in 2002. In the process, I was fortunate to work with other CDE’s who helped me achieve this goal.

DSME in the Hospital Setting – Survival Skills

I have happy memories of the diabetes rotation during my dietetic internship program. As an intern, one of my duties was to go from patient room to patient room, gathering participants for diabetes class. We had a spacious classroom available on the unit, complete with a blackboard, teaching materials, and comfortable chairs.

Get Mentored By Your Mentee

Does the following scenario sound familiar? You, an intelligent healthcare professional, sit at your desk at home attempting to set up your new smart phone or create an Excel document. No matter how hard you try, you cannot get the job done! Suddenly, a teenager waiting to use your desktop enters, grabbing the mouse or phone from your hand announcing,” This is SO easy! Here, I’ll show you how to do it!”

Guest Blogger: What a Difference a Year Makes

My name is Bob Boardman and I’m an RN CDE at a rural hospital in Washington State. We’ve been using Conversation Map ® education tools for over a year and I’m a big fan. The folks at Healthy Interactions wanted to know how we’d come to adopt the Maps. Here’s our story.